Introduction
Inquiry and exploration, engagement, teaming, and advocacy are behaviors demonstrated in both the implementation and practice of the Core Practice Model. In that spirit the Quality, Outcomes, and System Improvement Development Circle (QOSI) has developed resources for engaging staff and partners in drafting local CPM implementation and monitoring plans to improve system supports and achieve critical outcomes. This approach to navigating change helps strengthen long-term CPM sustainability through the investment and support of leadership, workforce, and partners.
Goals for the Toolkit
The QOSI toolkit is designed to provide streamlined and practical tools and processes for:
- creating a local CPM theory of change
- establishing a clear and concise implementation logic model with clearly identified short-term outcomes
- identifying simple and accessible data sources and feedback loops to monitor CPM implementation and outcomes
Each of these resources are most powerful when co-created by engagement, teaming, and leadership support.
(Note: As CPM implementation proceeds, there are plans to expand this toolkit to include resources for assessing fidelity and integrating CPM logic modeling with other local system improvement processes and data, such as CSA, SIP and CFSR.)
Leadership for Learning and Improvement
CPM leadership behaviors support the use of meaningful data and feedback loops to build an organizational culture of learning, improvement, and accountability. They engage staff and partners in the business of implementation and ensure everyone has opportunities to contribute their ideas and perspectives in local implementation and system change.
Specifically, they guide leadership to:
- Ensure that resources (time, staff, technology) that fit well within the local county context and needs are allocated for CPM planning, implementation, and evaluation
- Regularly seek out and invite input from staff and stakeholders (focus groups, surveys, community meetings, etc.)
- Create a learning environment by role modeling, listening to staff and partners, and being willing to try new approaches
- Use feed-forward and feed-back loops to keep others aware of and contributing to the path forward
- Ensure a culture of continuous learning and development through ongoing use of CPM implementation and outcomes data for agency and workforce strengthening
- Identify and implement transparent processes at all levels to monitor fidelity of local CPM implementation, leadership, and practice
- Work with staff and partners to celebrate successes and develop solution-focused strategies for navigating adaptive challenges and barriers
Thank you to the QOSI Champions – Marlene Hagen, Judy Webber, Lora Larson, and Maryam Fatemi – and to the following counties, whose collective leadership, perspective, and support were essential in developing the QOSI approach and resources:
Contra Costa, Fresno, Los Angeles, Madera, Mendocino, Merced, Orange, San Bernardino, San Diego, San Francisco, Santa Barbara, Santa Clara, Shasta, Tulare, Ventura Faculty Support by Nancy Satterwhite, Crystal Luffberry, Deanna Avey-Motikeit, Jay Bell, Daniel Webster, Robin Jenkins, Leslie Ann Hay, Dawn Schoonhoven Scott, and Maggie Walsh, were essential in navigating QOSI opportunities and challenges.