ERP Toolkit Quick Resources
The complete ERP Toolkit is available as a PDF in a format useful for printing and sharing. The ERP Toolkit Principles Only PDF is an abridged version of the Toolkit containing just the 20 principles.
ERP Toolkit Sections
The ERP tools and resources are organized into five sections that reflect the general stages CWS agencies experience while working with partners to put CPM into practice:
- Pre-Work: Preparing to share CPM with the child welfare partner community
- Early Engagement: Laying the foundation for orienting partners to CPM
- Barrier Busting: Working together to reduce system barriers to CPM implementation
- Stronger Together: Aligning partnership with quality implementation of CPM practice
- Sustaining Change: Monitoring CPM implementation in partnership with the community
PRE-WORK
Preparing to share CPM with the child welfare partner community
Prework Tools and Resources:
- How Well Are We Partnering?
Designed by the ERP Development Circle, this tool offers a way to assess, in behavioral terms, how well your agency is partnering consistent with CPM values and behaviors. - Who’s at Our Table?
Drawing from a best practice in community engagement, this tool offers a method to assess the diversity, equity and inclusion of partners brought to the table for CPM Implementation efforts. - Understanding Culture & Diversity in Building Communities
This tool is part of the Community Tool Box, a service of the Center for Community Health and Development at the University of Kansas. It contains information on understanding culture and diversity, how to strengthen multicultural collaboration, and building inclusive communities. Counties will find the resources, examples and power points easily adaptable to community conversations related to CPM Implementation. - Détente and Decorum for Child Welfare Leaders
A collaboratively prepared set of guidelines to help Child Welfare leaders strategically partner with Tribes and Native American communities. This resource was a by-product of early CPM design work.
EARLY ENGAGEMENT
Laying the foundation for orienting partners to CPM
Early Engagement Tools and Resources:
- Sharing Values Exercise
This exercise can help CWS leaders host a conversation with existing or new partners about shared principles and values, setting the foundation for how the partnership can work together to make a difference for vulnerable children & families. - Foundational Engagement Tip Sheet
A set of guidelines for reaching out to existing, emerging and new partners who have a stake in achieving positive outcomes for children and families. Suggests creative approaches to the who, what, when and how of basic engagement with community, system and Tribal partners. - Community Engagement Spectrum Community Engagement Toolkit, pp. 5-6
Adapted from the International Association for Public Participation (https://www.iap2.org/default.aspx) this tool defines a range of roles for community partners along a continuum of increasing impact on decision-making and implementation. Counties can use this spectrum and reflective questions to determine the level of community engagement that will achieve the best results for CPM Implementation in your location. - Listening to Those Who Matter Most
This article from the Stanford Social Innovation Review guides social service leaders in how to listen to those who benefit from change efforts. In our case, this means seeking the perspectives of children, youth & families about whether CPM Implementation is improving their experience with the system
BARRIER BUSTING
Working together to reduce system barriers to CPM implementation
Barrier Busting Tools and Resources:
- CDSS Tribal Consultation Policy
Tribal Consultation Policy (TCP) Summary
TCP Policy
“Dear Tribal Leader” Example Tribes and CDSS co-created a Tribal Consultation Policy (TCP) that was finalized in June 2016 after several years of listening sessions and convenings both on state and Tribal lands to identify, discuss and decide upon critical components of a TCP. While the TCP is an example of an outcome when partners meaningfully collaborate, the co-creation process of teaming, engaging and vetting the TCP created the foundation to build a TCP that is mutually acceptable. - Equity – Testing Assumptions & Bias
Adapted from the Kirwan Institute for Race and Ethnicity at Ohio State University, this tool can be used by counties to examine their implicit biases, reveal ‘blind spots’ affecting decision-making and explore the root causes of disparity. Engaging with partners in this inquiry can generate powerful insights about how to diminish these systemic barriers for more equitable implementation of CPM. - THE POWER OF STORIES
Using stories can bring to life the values and benefits of CPM. Los Angeles County Department of Children and Family Services (DCFS) has developed a web resource for county professionals based on video testimonials from families. Another resource highlighting CPM principles through personal experiences can be seen in the video about CPM called We Believe. - Café to Go
Creative process for leading collaborative dialogue, sharing knowledge and creating possibilities for action among stakeholders. This is an effective technique for counties to host problem solving forums to reduce barriers to CPM Implementation. - Sources of Power
A tool to help child welfare partnerships understand the ways that participation and communication styles in a group setting can be perceived. Encourages users to consider how to share power, minimize power differentials and establish trust.
STRONGER TOGETHER
Aligning partnerships with quality implementation of CPM practice
Stronger Together Tools and Resources:
- Terms of Reference Template
Terms of Reference (ToR) is a method to institutionalize partnership roles and functions by documenting concrete and visible ways that the system and leadership interact with partners to support implementation and continuous quality improvements to the system and practice. ToR also helps to ensure communication protocols and feedback loops are documented and sustained over time. An example from Santa Clara county is included with this tool to illustrate the results of one agency’s experience conducting a ToR process. - Washoe Tribe-Alpine County Memorandum of Understanding (MOU)
The MOU between the Washoe Tribe of California & Nevada and Alpine County institutionalizes collaboration between the Washoe Tribe and Alpine County. It is the outcome of a collaborative process between the Washoe Tribe, Alpine County and legal experts in Indian law that has been recommended and vetted by Tribal, State & County representatives. Around 40% of the population in Alpine County are members of the Washoe Tribe and the MOU has served not only to support compliance with ICWA, but also helped strengthen relationships between County & Tribal representatives leading to the return of sacred tribal land from Alpine County jurisdiction to the Washoe Tribe and has served as the impetus for the initial exploration of co-creating a joint CSEC protocol.
SUSTAINING CHANGE
Monitoring CPM implementation in partnership with the community
Sustaining Change Tools and Resources:
- The New Community Collaboration Manual
The National Assembly of National Voluntary Health & Social Welfare Organizations offers social service leaders tips, tools, and strategies for building and sustaining collaborations. Counties can apply these fundamental guidelines to shape how partnerships essential for CPM Implementation can stay viable. - The 6 Rs of Partnership Participation
This exercise helps counties reflect on how well they are practicing the six key motivational factors for people to participate in partnerships: Recognition, Respect, Role, Relationship, Reward, and Results. Through this activity, counties can generate ideas to ensure partnerships related to CPM Implementation meet members’ needs and create stronger alliances for achieving positive outcomes for children and families.